Refund policy
Return & Exchange Policy
At Swan's Nest Maternity, we want you to feel comfortable and confident with every purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return, items must:
- Be unworn, unwashed, and unused
- Have all original tags attached
- Be free from stains, odors, pet hair, makeup, or damage
- Be returned in their original packaging when possible
Non-Returnable Items
For hygiene and safety reasons, the following items CANNOT be returned or exchanged:
- Intimates and undergarments
- Nursing bras and shapewear (unless defective)
- Swimwear without original hygiene liners
- Gift cards
- Clearance, final sale, or promotional items marked "Final Sale"
Exchanges
We offer exchanges for different sizes or colors, subject to availability. If your preferred item is unavailable, store credit will be issued.
Please return the item. If the item is accepted, based on condition, you will receive an email. You can then make a separate purchase for the new item.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to the original payment method within 5–10 business days after processing. Original shipping charges are non-refundable.
Store Credit
Customers may choose store credit instead of a refund. Store credit does not expire and can be used on future purchases.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery at swansnestmaternity@gmail.com with your order number and photos of the issue.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank or credit card account.
- Contact your payment provider.
- Reach out to our customer service team for assistance.
Contact Us
For return requests or questions, contact us at swansnestmaternity@gmail.com